In keeping with Canada’s Anti-spam legislation that comes into effect on July 1st 2014, It is important to note the following:
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- When FCS comes on site to troubleshoot an issue you are having with your PC, your first and last name, address, and email address along with your phone number may be requested if FCS does not already have this information on file. This information is required to:
- 1 Properly invoice you for services rendered.
- 2 Send you your invoice via email.
- 3 Contact you by phone or by email when setting appointments, confirming appointments, or to follow up from an appointment.
- 4 Send you a quarterly email newsletter via MailPoet newsletter & emails plugin.
If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us. We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you. To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system. This website can send emails through the MailPoet sending service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters. No identifiable information is otherwise tracked outside this website except for the email address.
- When FCS services are sought remotely, information in point 1 above will be collected in addition to the following requirement:
- 1 Remote access software known as Ammyy Administrator, currently at version 3.6, will be sent to you via the FCS website helpdesk chat client.
- A Upon receipt of the executable, you as the client will be asked to double-click this executable to begin the remote access session. Upon closure of the session, this executable will no longer be active and FCS will not be able to access your computer.
- B At the client’s request, Ammyy Administrator can be configured to run as a service in the background, allowing FCS trusted remote access at any time the client requests it, whether the client is present or not. This of course requires a significant trust relationship between the client and FCS such that the client trusts FCS to complete the requested task and leave a report on the desktop of tasks completed, with nothing further engaged in.
- B.a Should this relationship exist between client and FCS, FCS will, with the client’s permission, cause Ammyy Administrator to run as a service on the PC, and create an Ammy user that only FCS has access to, granting FCS the ability to log on as per the client’s wishes.
- 2 It should be noted that when a remote access session is running, that only one person may operate the computer at a time. If the client takes control of the mouse, FCS will not be able to control it and vice versa. Whenever possible, dialogue will be engaged in to request control by either party so that the remote support session may be completed in a timely manner.
- 1 Remote access software known as Ammyy Administrator, currently at version 3.6, will be sent to you via the FCS website helpdesk chat client.
- You are deemed to be a client of FCS if you have requested and paid for tech support, website services, or training services. This is deemed to be an existing business relationship and therefore implied consent that you have agreed to communication as a result of doing business with FCS. Customer service in today’s digital landscape includes regular communication between clients and businesses via various mediums including email, social media, and instant messaging.
- When FCS comes on site to troubleshoot an issue you are having with your PC, your first and last name, address, and email address along with your phone number may be requested if FCS does not already have this information on file. This information is required to:
This information is being posted to the FCS website, FCS Facebook business page, LinkedIn, and coming to you via email in order for you to be aware of how FCS is handling it’s communications prior to and inclusive of the new law coming into place July 1st, 2014.
Thank you for your understanding, and if you have any questions about this new law, please visit the FAQ’s provided by the Government of Canada here: http://fightspam.gc.ca/eic/site/030.nsf/eng/h_00050.html
EDIT May 2018 Due to EU Cookie Law:
Due to how various international privacy laws are changing, FCS now presents this privacy policy extension to aid in your decision to use this site in light of your particular nation’s rules and regulations surrounding collection and usage of your data. In addition, FCS makes use of affiliate links from time to time which must be disclosed as well, often by name and links going directly to the affiliated contents.
How Affiliate Links Work:
Affiliate links such as those you see in the right-hand sidebar on this site, allow you to engage in purchases of goods, services, digital or otherwise, and support your favourite website while doing so. This is done via special codes tacked onto the end of certain URL’s, as well as by the placement of cookies via your browser’s cookie-handling system.
Should you allow these cookies to remain in place on your computer, any time you visit a website that correlates to a cookie set from my site, any purchase you make within a given time period will be attributed to me, and let me earn a small commission for referring you.
Should you choose not to support my website in this way, a tool such as Ccleaner can assist you in removing all cookies off your system. Use this tool wisely however, as some browsers still store sensitive information you ask them to save or remember, in cookies, forcing you to re-add that information again in the future.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
WP Ultimate Post Grid – in use to help you in seeing the services available for purchase on this site, does not collect any data. Fonts in the grid templates will be loaded from the Google Web Font API (fonts.googleapis.com) unless changed in the Template Editor. You will be agreeing to their Terms of Use and Privacy Policy.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service. In addition, analytics such as the plugin: Pretty Links (Privacy Policy) have their own privacy policy as well.
Additional information
What third parties we receive data from
Examples of third party services granting us use of your data are:
- Youtube
- Google+
- Tumbler
Easy Digital Downloads: We collect information about you during the checkout process on our store. This information may include, but is not limited to, your name, billing address, shipping address, email address, phone number, credit card/payment details and any other details that might be requested from you for the purpose of processing your orders.
Handling this data also allows us to:
– Send you important account/order/service information.
– Respond to your queries, refund requests, or complaints.
– Process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests.
– Set up and administer your account, provide technical and/or customer support, and to verify your identity.
Additionally we may also collect the following information:
– Location and traffic data (including IP address and browser type) if you place an order, or if we need to estimate taxes and shipping costs based on your location.
– Product pages visited and content viewed while your session is active.
– Your comments and product reviews if you choose to leave them on our website.
– Account email/password to allow you to access your account, if you have one.
– If you choose to create an account with us, your name, address, and email address, which will be used to populate the checkout for future orders.
Akismet: We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
What automated decision making and/or profiling we do with user data
User data such as your browser info, OS, device type, date of visit, visit origination source, etc. is gathered to let us know where our users are coming from, what they are using, etc. This helps in determining where our own target market is and who is most interested in what we offer here. This data is not tied to any single particular user. IP addresses may be recorded from time to time, however in most countries, any attempt to link this directly to you must be at the formal request sent to your ISP generally by law-enforcement officials.
